Like most of the world during this unfortunate time, COVID-19 has impacted us as well. The virus has caused a slow down in production of our materials, causing our turn around time to be slightly longer than expected. Currently it take 6-8 weeks for us to ship our your products. Thank you for understanding!
RETURN & REFUND POLICIES
Thanks for shopping at Dragonhaus MFG .If you are not entirely satisfied with your purchase, our return policies are here to help!
All Items include a 30 day normal use warranty. If during the course of 30 days under normal operating conditions* and item warps or fails the customer is entitled to refund or replace with proof of manufacturer defect. Dragonhaus is not responsible for failure or damage caused by faulty thermostats, heating elements, or fixtures installed by customer after taking possession.
You have 7 calendar days to return a shipped item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Items delivered by Dragonhaus MFG, or items picked up from Dragonhaus MFG are not available for return once you have taken possession of them. We strongly urge you to inspect each item when you receive it before taking possession of it. Dragonhaus MFG does not accept returns if you are not the original owner of the item.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item.
You have 48 hours to cancel an order, from the time the order was placed, without penalty and for a full refund. Orders cancelled after 48 hours will receive an 80% refund. Orders cancelled after 2 weeks will receive an 75% refund, within a certain amount of days, depending on your card issuer's policies.*assumes all equipment is operating with proper calibration and conditions